For a Public Administration that actually serves citizens

We currently support the unit from designing interaction details of digital and physical solutions, to defining the strategic vision of products and services, while also providing design education to other organisational units and even enlarging the unit’s offering with educational activities for external stakeholders such as partners and Ministries.

Appropriate context research is essential to collect information and data to nurture an authentic human-centered design process. Several research activities about the internal processes helped our client understand how to improve their systems and practices. At the same time, research on the citizens’ experience guided us in filling the gap between users’ expectations and the actual services.

The company shifted from a tech-centric approach to one that has the users at the centre of the project, hence evolving the role of technologies that become enablers of solutions.

We have guided our client toward a cultural transition, a mindset change aimed at user-centred projects.

Dynamic and complex project contexts require continuous alignments between the stakeholders involved. We helped the institution build a new operating framework to face future challenges.

Moreover, the Unit adopted a learn-by-doing approach aimed at fostering a new internal culture through design-related activities to facilitate the decision-making process.

Finally, a new way of sharing knowledge has been achieved thanks to the introduction of agile practices, iterative project management, participatory design, workshops and testing approaches. 

A systemic vision on all our client’s different projects allows a smoother relationship between the institutions and the citizens, thus obtaining an enhanced customer experience.

Defining a service as part of a larger ecosystem enables our client to work more efficiently.